San Francisco Presale FAQ

A quick guide for ICON Lifetime Legacy Member Presales to Madonna's 2019 shows in San Francisco

When and where is Madonna playing?

The Golden Gate Theatre, San Francisco
October 31
November 2, 4

How do I purchase presale tickets for the Madonna Madame X performances at the Golden Gate Theatre?
ICON Lifetime Legacy members will be assigned a unique presale code for access.

ICON Lifetime Legacy Member presale:
Start: Tuesday, September 10 at 10 a.m. PT
End: Thursday, September 12 at 5 p.m. PT


The Golden Gate Theatre is a very intimate venue. To allow as many ICON Lifetime Legacy members an opportunity to secure preferred tickets, members will have a strict one-time opportunity to use their presale codes.
  • You may purchase up to four tickets for each performance date.
  • There will be a Virtual Waiting Room in place. Once you leave the Virtual Waiting Room you will arrive on the Madame X ticketing site.
  • You will have 20 minutes to purchase tickets. If you leave the website, your session will end and your code will expire.
    • Plan ahead - decide on what show dates you wish to attend, and the number of tickets you would like to purchase.
    • Verify your bank card balance in advance. Make sure it has enough funds to complete your ticket purchase. If you intend on purchasing VIP Packages, notify your bank that you plan to make a large purchase so your transaction will not be blocked.
  • Enter your presale code in the Promotional Code Box and click GO to access performances.
  • The ticketing system will assign the best available seats for your performance and price level/section at the time of purchase.
  • Select your number of tickets at the desired price level and click CONTINUE at the bottom of the page.
  • Verify you are not a robot.
  • If you wish to purchase tickets for another performance, click on Purchase Another Madame X Performance and repeat the same steps as your first performance.
  • Once you have all your tickets in your Shopping Cart, click CONTINUE and log in or create a New Account if you have not purchased tickets at previously.
    • If you do not have a account, REGISTER NOW before presales begin.
  • Select Madame X Delivery on the Delivery Details page and click CONTINUE.
  • Complete your billing information and click on BUY.
  • You will receive a confirmation email shortly after your purchase.
  • Once you leave the website, your session will end and your code will expire.
  • You will not be able to re-use your code. Have all your payment information on-hand so you can complete your transaction smoothly and promptly.
  • ADA Wheelchair seating may be purchased online.
  • REMINDER: Your session and code will end after 20 minutes, whether or not you have completed a ticket purchase.

Who can register for the ICON Legacy Member presale opportunity?
ICON is Madonna's official fan club. ICON members with Lifetime Legacy status will be automaticaly assigned a unique presale code for these presales.

If you are not an ICON Lifetime Legacy member, you may purchase tickets during the general on-sale that begins Friday, September 13 at 10 a.m. PT.